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Hardworking individuals today are finding it increasingly difficult to meet their expenses. Mortgage foreclosures, credit card defaults, and vehicle repossessions are reaching record proportions. With the rise in defaults come the inevitable collection efforts by creditors and debt collection agencies. In some cases, the collection efforts cause more pain than the default itself. Fortunately for Florida residents, there is a body of law designed to combat overzealous creditors and bill collectors. Unfortunately, the law, located in Chapter 559 of the Florida Statutes and referred to as the Florida Consumer Collection Practices Act, is little-known and greatly underutilized.

Collection efforts are allowed and take many forms, from lawsuits, dunning notices, phone calls, to reporting the debt to credit reporting agencies. Thankfully, the Florida Consumer Collection Practices Act prohibits some activities and provides a remedy for breaches. Examples of proscribed activities include using or threatening violence; communicating or threatening to communicate with a debtor’s employer prior to obtaining final judgment; communicating with such frequency as to constitute harassment; using profane or vulgar language in a communication; simulating in any manner a law enforcement officer or a representative of any governmental agency; and communicating with the debtor between the hours of 9 p.m. and 8 a.m. It is also unlawful to claim, attempt, or threaten to enforce a debt when the collector knows that the debt is not legitimate or assert the existence of some other legal right when such collector knows that the right does not exist. This particular violation is quite common and typically arises in the context of a debt that once existed but was resolved.
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